Tag Archives: Managed IT support services

Are You Taking Data Recovery and Backup For Granted

It’s highly irritating if you experience a sudden shut down in the midst of important work on your computer system. Computers or laptops are our virtual world and has all your important data. Anyone would freak out if this happens. The situation of CEOs and CFOs who handle critical information and work on important confidential documents cannot be even imagined after losing such precious data.

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Users understand the role of managed service providers who ensure that data is backed-up and the backup data is fully encrypted to protect it from disgruntled employees, added hackers, and snooping competitors. Apart from the various services they offer, data backup and recovery is a crucial task. A hosting company worth partnering makes all critical arrangements for saving your precious data. So, this decision is very critical and ignoring the services of a managed IT support service provider could prove disastrous to businesses.

Furthermore, as a business professional, you must be aware of the level of backup and what is the recovery mode used by the host. Below are some basic things you must know to ensure data backup and recovery:

A backup takes place when a snapshot is taken of the data of each tier in the EBS (elastic book system) of the cloud. This snapshot is stored while still being encrypted in a cloud section that makes it accessible in all availability zones. Besides this, the backup service makes encrypted copies of your website periodically and distributes them across all the available zones of the cloud. It is a daily process and the data is retained for as long as you want it to.

Here are 5 disaster recovery incidences that trigger an action when recovery issues arise within the cloud:

  • Failure of data volumes or application servers in a solution tier
  • Failure of a data volume or individual application server
  • Failure of the elastic load balancer (ELB)
  • Failure of entire cloud region
  • Failure of the complete availability zone

Your data is precious. Assure yourself that you are not compromising with the security of your systems. Trust only a reliable IT managed service provider for securing your data. The cloud is a complex environment and only experienced professionals can be responsible for a safe environment for your data. Net Activity has been in the business for long and has served a diverse clientele assuring data security.for more details about the managed services we offer or you can contact Harry Bhatia at 216-503-5150 X 206 to discuss them. http://www.netactivity.us/contact-us

Source: http://www.netactivity.us/blog/are-you-taking-data-recovery-and-backup-for-granted/

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Review This Checklist When Outsourcing IT Help Desk Support

Outsourcing any sort of IT services brings in a unique set of worries to the business owners. Where do I start? How do I find a trustworthy and knowledgeable managed IT service provider? Will they help if my whole system crashes? Will I lose all my data? The list of doubts is endless.

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Outsourcing IT help desk support is one of the most important strategic decisions and you want to make sure that your data is safe throughout the contract period. Here’s a list of questions you need to ask before finalizing the deal with an IT help desk support provider.

Is comprehensive network assessment included? Taking down the details will save on time later on. Having a well-documented overview of your network as well as your IT service provider will save time and confusion.

Are they providing you a signed service agreement? This will clear up any confusion about legal and billing jumbos. It is the best way out to set expectations.

Will they assign a specific engineer to your account? While this would not be possible for larger entities, having a dedicated engineer for your company would be beneficial at times, but it also limits the range of support that can be available to you. On the contrary, having multiple engineers on your team broadens the amount of expertise and experience available to you.

Do they have a separate telephone line to answer your queries? Most of the IT companies have a separate line for support instead of the administrative office. You should know the details in case of an emergency.

When are their off hours?What are the charges for emergency support? Any notable IT company will offer a higher rate for their emergency support services. You should have information about the charges so that you will be ready in the event of an emergency.

Seeking answers to these questions from your IT managed service provider would make it easier to initiate terms of communication and have a long-term contract. If you are looking for a reliable IT Managed Services Support provider in Cleveland, Net Activity, Inc. holds a strong reputation for providing 24×7 help desk support to its clients since 2002. In case you need to know about our services in detail, please contact Harry Bhatia at 2165035150 X 206 or visit http://www.netactivity.us/contact.html

Source: http://www.netactivity.us/blog/review-this-checklist-when-outsourcing-it-help-desk-support/

3 Easy Techniques for Migrating to Managed IT Services

All the roads lead to managed IT services. Yes, whether you agree or not, whatever is the size of your business, hiring IT support services is the final destination. The benefits of outsourcing your network management services are widely known. Resellers, traditional solution providers, integrators, and product oriented solution providers – all have been migrating to the managed services model from at least a decade. The reasons for moving over are clear – higher growth rate, cost efficiency, proactive solutions, 24×7 assistance, and many more. Research and Markets predicts that the global managed services market will grow at a 12.4 percent clip through 2018. Managed services, especially the managed security services offer a great potential to generate higher margins.  managed-it-service

A planned and thoughtful approach can help your migration to hiring an MSP. Here is a glimpse of what can ease the process:

Conducting a Gap Analysis: Performing a gap analysis can help you with a roadmap to reach to the managed services space. It will help you understand whether you need to retain personnel or hire new sales and technical employees. At this stage, companies can decide whether to manage its own infrastructure or hire the services of a third-party hosting or cloud service provider.

Revising Business Approaches: This is undoubtedly a great transition and businesses will need to develop service level agreements (SLAs) and manage them. Companies will require new way of delivering services and measuring results.

Automating Service Deliveries: MSPs perform many customer support duties remotely instead of dispatching technicians for on-site support. For making this efficiency a reality, MSPs need to automate deliveries. As a client, you should check to see whether your MSP provides automatic service deliveries.

Why search elsewhere if you get cost efficient managed IT services at Net Activity, Inc.? We have expert solutions for managing your IT network services. Please call Harry Bhatia at 2165035150 X 206 to discuss further details or visit:http://www.netactivity.us/it-managed-services.html to know more about our service offerings.

Source: http://www.netactivity.us/blog/3-easy-techniques-for-migrating-to-managed-it-services/

How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real-time data to deliver hassle-free internal support. it-managed-services

When you empower the IT service department, you are progressively preparing for a massive clientele. A help desk can help your customers and helps to ensure that your company satisfies their requirements.

Here are a few ways to enhance the power of your IT help desk:

Define your objectives clearly – Set pre-defined goals and explain them to your IT service employees so that they understand and implement them well. For example, delivering resolutions in customers’ first call would help building repute in the industry.

Equip the latest technology – You can expect the systems up & running only when you care for them. Likewise, you can expect the IT services to function uninterruptedly when you equip them with the latest technological set-up.

Create a catalogue of services online – Make your service catalogue available online so that customers can easily access the necessary details at their convenience without having to make calls. This will also save time for your resources at the help desk in attending to the most basic questions.
Train your executives – Properly trained help desk executives deliver satisfactory service with fewer escalations. Training also boosts their morale and encourages them to deliver quality at its best.

Collect open-ended feedback – It is essential to gather feedback from the users and customers. This would assist you in improving performance of your team. Also, do not forget to share the feedback with the individuals, as they will learn from the negatives and feel motivated from the positives.
Implement a justifiable rewards & recognition plan – Employees always appreciate rewards. Reward the help desk officials and executives when they achieve a target and they will go out of the boundaries to serve you better.

Software companies in Cleveland are struggling to win a tough competition and one of the best ways to be among the best is to have a professional and properly functioning IT help desk, where most companies lack. Customers appreciate if the business people listen to them and answer them quickly.
Net Activity, Inc. has comprehensive support plans that include a 24×7 server monitoring and help desk service. You can gather details from Mr. Harry Bhatia at 2165035150 X 206 or visit http://www.netactivity.us/contact.html for a quick view. We will be happy to help you.

Source: http://www.netactivity.us/blog/how-empowering-the-it-help-desks-will-help-your-business/