Tag Archives: Managed IT Services

Top 5 Benefits of Outsourcing IT Through Managed Services

Just until a few years ago, business owners, especially the start-ups or ones who have small scale investments worried about the IT set up and resources that estimated a piled-up expense. However, with the concept of outsourcing all the IT tasks, it became easier and manageable. Outsourcing is a business strategy that has proven its efficiency in establishing businesses faster and allowing them to cut excess costs, thereby promoting a convincing business structure. IT managed service providers have performed outstandingly to offer more tangible benefits to small as well as large scale businesses.

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Top 5 Benefits of Outsourcing IT Through Managed Services

Read further to understand the reason why outsourcing IT operations and maintenance has found greater acceptance in the past few years.

  1. Drastic Fall in Operational Costs:Moving the IT off-site can result in huge savings for businesses. As this is the main driver for decision making for small businesses, cost consideration draws in the interest of business owners. The hardware expenses, cabling, storage, datacenter, servers, etc. are taken care of by the cloud vendor.
  2. Inexpensive Upgrades:IT demands regular updates and outsourcing IT means the updates are the responsibility of the managed IT service provider and not the business. Sometimes, it is obvious for the non-IT persons to skip or ignore a few updates that could offer something more to their business. When trained IT professionals take charge of a company’s IT requirements, they become liable for any further upgrades, of course at a nominal fee.
  3. Undivided Attention on Core Business Activities:There’s intense competition on the market and survival of businesses depends on stringent lines. If non-IT people spend their precious time in understanding IT, they might lose on something that they are good at that would fetch better returns.
  4. Better Disaster Management:Natural disasters may occur at any time and could cost a huge loss to the business data. Most businesses are not well-equipped for recovery options in case of these unexpected disasters. Outsourcing to an IT expert would take this worry away as they are designed to handle such crisis without letting any harm done to your routine operations.
  5. Increased Productivity:Organizations who have a smooth IT infrastructure have reportedly been performing well consistently. A qualified managed service provider contributes so much to the business that the overall productivity automatically increases.

The Net Activity team complements core businesses by taking charge of their complete IT operations and has successfully partnered with hundreds of organizations to help them save considerably on their IT spending. You can benefit by hiring our reliable IT managed services. We are just a call away. Call us at 888-545-5346 to know more details or visit http://www.netactivity.us/services/it-managed-services to browse through our service offerings.

Source – http://www.netactivity.us/blog/top-5-benefits-of-outsourcing-it-through-managed-services/

How To Choose Trusted Managed IT Service Provider For Your Business?

Today, business sizes are not big enough to be able to afford hiring and maintaining a team of professionally trained IT technicians with the infrastructure required for the same. Therefore, to focus on their core operations, many businesses are thinking intelligently and economically by hiring an outside firm to take care of the IT operations instead of investing substantially in IT. However, this must be a careful decision as with all the dependency on computers, networks, servers, emails, or VoIP systems. Businesses can’t imagine downtime in today’s 27 / 7 work environment. So, choosing a Managed IT Service Provider needs to have a thoughtful approach.

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Here are some things to consider while making your selection

Technical Competence

The level of competence of a managed service provider should define their criteria to walk you through your selection list. The staff working at the provider ought to be well-trained and experienced enough to be able to handle your specific business needs.

Flexibility at Work

The managed service provider must serve you at any emergency hour instead of being available for certain hours when you are working too. You can work out these kinds of arrangements while signing the contract so that there are no complications or lapse in service.

Remote Monitoring

IT has advanced to a level that there’s no need for the IT technician to be present at your premises to solve an issue. By simply accessing your system remotely would resolve issues. With remote monitoring applications, your IT managed services provider can monitor systems hourly or minute by minute and alert you in case any ambiguities are observed.

Billing Methods

Once you’re confident about the quality of services provided by a Managed Service Provider, you must be assured of the genuineness of the amount they bill you for. For this, you must be aware about the market trends and have a fair idea of what costs how much. All said and done, it’s a sensitive matter and you get to know the pros and cons of the services provided by a Managed IT Service Provider only when you begin your contract with them. So, it is a wise choice to get along with an established and reliable IT Managed Services Provider like Net Activity, Inc. who are equipped with latest technology and trained professionals to work for business’s very crucial IT infrastructure. For more details, please visit http://www.netactivity.us/services/it-managed-services or discuss your business requirements with Harry Bhatia, President, Net Activity at 888-545-5346.

Source – http://www.netactivity.us/blog/how-to-choose-trusted-managed-it-service-provider-for-your-business/

Are You Taking Data Recovery and Backup For Granted

It’s highly irritating if you experience a sudden shut down in the midst of important work on your computer system. Computers or laptops are our virtual world and has all your important data. Anyone would freak out if this happens. The situation of CEOs and CFOs who handle critical information and work on important confidential documents cannot be even imagined after losing such precious data.

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Users understand the role of managed service providers who ensure that data is backed-up and the backup data is fully encrypted to protect it from disgruntled employees, added hackers, and snooping competitors. Apart from the various services they offer, data backup and recovery is a crucial task. A hosting company worth partnering makes all critical arrangements for saving your precious data. So, this decision is very critical and ignoring the services of a managed IT support service provider could prove disastrous to businesses.

Furthermore, as a business professional, you must be aware of the level of backup and what is the recovery mode used by the host. Below are some basic things you must know to ensure data backup and recovery:

A backup takes place when a snapshot is taken of the data of each tier in the EBS (elastic book system) of the cloud. This snapshot is stored while still being encrypted in a cloud section that makes it accessible in all availability zones. Besides this, the backup service makes encrypted copies of your website periodically and distributes them across all the available zones of the cloud. It is a daily process and the data is retained for as long as you want it to.

Here are 5 disaster recovery incidences that trigger an action when recovery issues arise within the cloud:

  • Failure of data volumes or application servers in a solution tier
  • Failure of a data volume or individual application server
  • Failure of the elastic load balancer (ELB)
  • Failure of entire cloud region
  • Failure of the complete availability zone

Your data is precious. Assure yourself that you are not compromising with the security of your systems. Trust only a reliable IT managed service provider for securing your data. The cloud is a complex environment and only experienced professionals can be responsible for a safe environment for your data. Net Activity has been in the business for long and has served a diverse clientele assuring data security.for more details about the managed services we offer or you can contact Harry Bhatia at 216-503-5150 X 206 to discuss them. http://www.netactivity.us/contact-us

Source: http://www.netactivity.us/blog/are-you-taking-data-recovery-and-backup-for-granted/

Review This Checklist When Outsourcing IT Help Desk Support

Outsourcing any sort of IT services brings in a unique set of worries to the business owners. Where do I start? How do I find a trustworthy and knowledgeable managed IT service provider? Will they help if my whole system crashes? Will I lose all my data? The list of doubts is endless.

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Outsourcing IT help desk support is one of the most important strategic decisions and you want to make sure that your data is safe throughout the contract period. Here’s a list of questions you need to ask before finalizing the deal with an IT help desk support provider.

Is comprehensive network assessment included? Taking down the details will save on time later on. Having a well-documented overview of your network as well as your IT service provider will save time and confusion.

Are they providing you a signed service agreement? This will clear up any confusion about legal and billing jumbos. It is the best way out to set expectations.

Will they assign a specific engineer to your account? While this would not be possible for larger entities, having a dedicated engineer for your company would be beneficial at times, but it also limits the range of support that can be available to you. On the contrary, having multiple engineers on your team broadens the amount of expertise and experience available to you.

Do they have a separate telephone line to answer your queries? Most of the IT companies have a separate line for support instead of the administrative office. You should know the details in case of an emergency.

When are their off hours?What are the charges for emergency support? Any notable IT company will offer a higher rate for their emergency support services. You should have information about the charges so that you will be ready in the event of an emergency.

Seeking answers to these questions from your IT managed service provider would make it easier to initiate terms of communication and have a long-term contract. If you are looking for a reliable IT Managed Services Support provider in Cleveland, Net Activity, Inc. holds a strong reputation for providing 24×7 help desk support to its clients since 2002. In case you need to know about our services in detail, please contact Harry Bhatia at 2165035150 X 206 or visit http://www.netactivity.us/contact.html

Source: http://www.netactivity.us/blog/review-this-checklist-when-outsourcing-it-help-desk-support/

3 Easy Techniques for Migrating to Managed IT Services

All the roads lead to managed IT services. Yes, whether you agree or not, whatever is the size of your business, hiring IT support services is the final destination. The benefits of outsourcing your network management services are widely known. Resellers, traditional solution providers, integrators, and product oriented solution providers – all have been migrating to the managed services model from at least a decade. The reasons for moving over are clear – higher growth rate, cost efficiency, proactive solutions, 24×7 assistance, and many more. Research and Markets predicts that the global managed services market will grow at a 12.4 percent clip through 2018. Managed services, especially the managed security services offer a great potential to generate higher margins.  managed-it-service

A planned and thoughtful approach can help your migration to hiring an MSP. Here is a glimpse of what can ease the process:

Conducting a Gap Analysis: Performing a gap analysis can help you with a roadmap to reach to the managed services space. It will help you understand whether you need to retain personnel or hire new sales and technical employees. At this stage, companies can decide whether to manage its own infrastructure or hire the services of a third-party hosting or cloud service provider.

Revising Business Approaches: This is undoubtedly a great transition and businesses will need to develop service level agreements (SLAs) and manage them. Companies will require new way of delivering services and measuring results.

Automating Service Deliveries: MSPs perform many customer support duties remotely instead of dispatching technicians for on-site support. For making this efficiency a reality, MSPs need to automate deliveries. As a client, you should check to see whether your MSP provides automatic service deliveries.

Why search elsewhere if you get cost efficient managed IT services at Net Activity, Inc.? We have expert solutions for managing your IT network services. Please call Harry Bhatia at 2165035150 X 206 to discuss further details or visit:http://www.netactivity.us/it-managed-services.html to know more about our service offerings.

Source: http://www.netactivity.us/blog/3-easy-techniques-for-migrating-to-managed-it-services/

An Important Check on Managed Service Providers – Are They Worth?

Although this sounds strange, we have facts in support of the statement – ‘Most of the Managed Service Providers do not provide managed services’. Here, the focus is on the managed part, which is majorly missing out of the services provided by the MSPs, even though they claim to offer it.

According to a general concept, and search engine results, Managed IT services are information technology tasks provided by third party contractors. Ideally, they are technical support services delivered under a service agreement that provides specified rates and guarantees the consultant a specific minimum income. Managed services require the IT providers to take the responsibility for the client’s network and to provide regular preventive maintenance to the client’s systems.

 Managed IT servicesSimply stating, if there is no maintenance part, it can only be called as an Outsourced IT provider, not Managed Service Provider. Some tools differentiate the modern tech support services with the Managed Services.

Here are the core tools of Managed Services:

  • Remote Access
  • Monitoring
  • Patch Management
  • Some level of Automated Response
  • A PSA (professional services automation)
  • Maintenance must be REGULAR

Does your Managed Service Provider (MSP) visit your premises physically regularly? In addition, the most important question is – ‘Does he actually do the maintenance job?’ 90% answered negatively when these questions were asked in a survey. Once parties (businesses and the MSPs) enter into a contract, the clauses are actively followed for a few months, following which, it becomes a routine task that lies fresh only on the paper. No monthly back-ups are taken, neither are they tested on a monthly basis.

Understanding the picture more closely, if a system crashes down, an outsourced IT company shows no responsibility for the client’s losses, whereas a Managed IT service provider acts responsible for the state of backup and health of the server. No tools can make you a Managed Service Provider, a regular proper maintenance can. Tools can only make you far more efficient at providing monitoring, patching, remote support, and service delivery.

As you have realized the importance of managed services and their responsibilities towards your organization’s computer systems, you need to choose an MSP that truly satisfies the requirements and adheres to client expectations till the end date of the contract. Net Activity, Inc., through with the IT managed services, has excelled in its offerings to all its clients. Please contact Harry Bhatia at 2165035150 X 206 to know further details visit Netactivity.US to understand us better.

Source:http://www.netactivity.us/blog/an-important-check-on-managed-service-providers-are-they-worth/

How to Verify the Effectiveness of Your IT Managed Services

Congratulations! You have finally found your IT partner. However, have you verified their services? Psst… Don’t say you haven’t! Obviously, you don’t wish to face a terrible IT crisis after paying huge sums of money to your Managed Service Provider (MSP). It’s important to verify the effectiveness of your IT managers as they are the ones who you rely upon for your network security.

So, how will you verify the efficiency of your IT Managed Network Security Service Provider? It is essential to understand a raw fact that for vendors, an extra margin (profit) rests in professional services, software licenses and maintenance – NOT the hardware. Therefore, vigilance on these parameters can be dangerous if ignored. You must analyze some critical points at your end before hiring a Managed IT Service Provider for your business:

  • Does your service provider have positive customer references? Irrespective of the lucrative offers and services they boast of, you must ensure whether they are practically delivered.
  • Is the team equipped with the latest competitive infrastructure to support your network needs? It is important to confirm this because it is they who are going to support your network requirements in case any emergencies occur.
  • Have you got the terms & conditions verified by an expert? The undertakings must be clearly mentioned and communicated.
  • Are there penalties for non-performance?
  • Are the service level requirements clearly mentioned?

Next, here are some points to observe after you have hired the services of the MSP:

  • Is your provider proactively taking necessary steps to avoid break-offs?
  • Is your IT service provider able to resolve unexpectedly arisen issues?
  • Is the MSP keeping your data secure & taking measures to prevent hacking episodes?
  • Is the team you hired available for a 24×7 service?
  • Do the network security providers show patience while solving your issues?
  • Do they have the necessary knowledge and expertise to handle the complexities of your data and other related issues?
  • Do they understand your network and data related problems well?
  • Do you have any clause to escape the agreement if there is any mishandling or loss to the business?

Trust, but Verify – an excellent phrase that explains almost everything very simply. Net Activity, Inc. is a trusted team of professionals doing just what you were looking out for – Securing your data physically as well as on the cloud. We have helped many businesses survive through the major IT breakdowns and excel in monitoring data for smooth and secure operations. For further discussion on how we have been able to maintain authenticity from our clients, visit http://www.netactivity.us/it-managed-services.html or call Harry Bhatia at 2165035150 X 206.

Source: http://www.netactivity.us/blog/how-to-verify-the-effectiveness-of-your-it-managed-services/