Category Archives: VoIP Services

Learn More about VoIP Architecture & Call Components

A lot has been written about the features and benefits of VoIP services. So, in this blog, we would concentrate on understanding the architecture and components of Voice over Internet Protocol (VoIP) services. We would consider the major components along with their individual functional characteristics.

The 4 major VoIP components include:

  • Signaling Gateway Controller
  • Media Gateway
  • Media Server
  • Application Server

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SIGNALING GATEWAY CONTROLLER

The signaling gateway controller (SGC) is a known as ‘called agent’ due to its call control function and is popularly referred to as a ‘Media Gateway Controller’ because of media gateway control function included in the system. The SGC entity is the heart of VoIP platform and performs multiple roles out of which connecting the PSTN world with the IP world is its main function. Some of the main characteristics of SGC component are:

  • Supporting signaling system 7 (SS7) protocol stack
  • Supporting voice call control protocols such as H.323 or SIP
  • Supporting media control protocols such as Megaco (H.248) or MGCP
  • Generating detail call records
  • Providing bandwidth management control using admission control mechanisms
  • Supporting bandwidth policing mechanisms
  • Allocating media connections

MEDIA GATEWAY

The transmission of voice packets is performed by the media gateway by using RTP transmission protocol. The media gateway performs extra functions such as packetization when it’s used in a converged IP/PSTN network. It requires using IP trunks on one side and TDM trunks from the other. Some functions of the media gateway can be listed as below:

  • Supporting MEGACO or MGCP
  • Transmitting voice data using RTP
  • Supporting E1/T1 Trunks
  • Supporting various compression algorithms
  • Managing digital signal processing (DSP) resources

MEDIA SERVER

The role of media server comes into the picture when additional features such as video conferencing or voicemail is needed. It also assists when announcements or special tones need to be transmitted. Media server performs the following functions:

  • Voice activated dialing
  • Voicemail function
  • Transmitting customized call progress tones or special service announcements
  • Transmitting voicemail to email
  • Supporting Interactive Voice Response (IVR)

APPLICATION SERVER

Application Server takes the responsibility to provide value-added services to the IP network. The server provisions both – customer specific and global services. Moreover, session specifications and call characteristics are also influenced by the application server. Below are its main functions:

  • Offering basic services like call forwarding, call waiting, call transfer, etc.
  • Supporting private dialing plans
  • Generating call detail records (CDR)
  • Free Phone service

Once you opt for VoIP phone services, it is important to decide on a reliable VoIP service provider who can assist you with business-specific requirements and provide cost-effective services to your business. The Net Activity team is well-versed and well-equipped to serve your organization with a functional VoIP system. Please visit http://www.netactivity.us/services/voip-business-phone-services to know the details or contact Harry Bhatia at 888-545-5346.

Source http://www.netactivity.us/blog/learn-more-about-voip-architecture-call-components/

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How to Train Non-IT Professionals for VoIP Phone Systems

Incorporating VoIP phone systems for your business adds value to your routine operations and results in improved profit margins. However, this is possible only when your staff is well-informed about the complete feature set of the phone system. Using the VoIP phones does not require any technical expertise; however, the non-IT professionals want to be trained to utilize the system to its full capabilities to extract the best possible outcome. It’s important to train the non-IT staff during the procurement and deployment of business VoIP phone systems. This will also give the employees reasons to excited about this transition and adapt to the new work environment.

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Get end-users involved in the selection process

When you make decisions at the managerial level, you often tend to concentrate on figures and integration with your infrastructure. The system features appear to be a perfect solution to your business. However, you may be missing an important step – talking to the end users. The job duties of end users involve them in getting hands-on with the system on a day-to-day basis. So considering their views before making a selection would help in discovering the most useful features for employees so that they meet the expectations of the businesses to their full capacity.

Arrange extensive training sessions

Implementing VoIP phone systems to your business set up would mean a sudden transition in the working environment. The best thing to do is train your employees, especially the non-IT staff members so they are prepared for change in the work processes.

If you are a business in Northeast Ohio looking for a VoIP service provider locally, Net Activity is the place for you. We offer customized VoIP plans and well-planned training sessions for your staff members so that you define the objectives to be achieved by the implementation.

Sell focused benefits to the non-IT staff

Individuals tend to be more interested in role-specific benefits of the VoIP system implementation rather than knowing the complete set of features. The VoIP system has the potential to explore the untapped areas of your business. By addressing non-IT concerns while deploying it into your business will help in aligning the right efforts towards accomplishing your business goals. Net Activity, Inc. can be your technology partner for VoIP system installation. Please visit http://www.netactivity.us/services/voip-business-phone-services to see a list of our offerings or contact Harry Bhatia at 888-545-5346 to discuss further.

Source – http://www.netactivity.us/blog/how-to-train-non-it-professionals-for-voip-phone-systems/

Top 5 Differences between VoIP and Regular Telephone Service

Voice communication has undergone a huge revolution in the past few years and VoIP is a common term now. In fact, VoIP represents all the voice communication nowadays as the traditional telephone service has become an extinct species. VoIP has set high standards in the telecommunication industry as they are reliable, convenient, cost-efficient, easily scalable and offer utmost flexibility. Let’s understand why VoIP crept in and acquired the already established monopoly of the traditional phone services.

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VoIP and Regular Telephone Service – Top 5 Differences 

VoIP is in tune with the latest technology

VoIP emerged as a completely unique technology rather than just bringing in an update from regular voice calls. It utilizes internet connection and packet switching technology to set up a voice call in contrast to the Public Switched Telephone Network (PSTN) and is more freely available to users across the world.

VoIP is economically priced

When a call is placed using the traditional telephones, the entire circuit from one end to the other is utilized and needs to be kept open which is why long distance calls cost high. On the contrary, VoIP converts the human voice into packets that travel using different routes and are assembled together at the other end. This packet switching technology reduces the overall cost of the calls placed as voice communications use the internet connection that already exists.

VoIP is a complete package & doesn’t serve a single purpose

For multi-tasking persons of the 21st century, communications are not just limited to voice messages. VoIP offers several additional features such as a customizable virtual attendant, call forwarding, voicemail to email, three digit dialing, and many more. This whole set of convenient options for users tend to attract them towards the Voice over Internet Protocol service.

VoIP is more convenient and reliable

The concept was introduced to make communication easier, convenient and effective. VoIP allows maximum flexibility to users such as attending calls from anywhere, placing conference calls, computer to computer calling, etc. Also, it is very convenient to record calls and keep a record of the conversations (especially for businesses) on the internet.

VoIP is scalable at the least cost

Despite the estimations, one may require to expand or collapse their telephone services at any time. VoIP allows maximum flexibility and there is not much cost included. If the same has to be done with the traditional phone services, it would invite unnecessary cost escalations.

Net Activity, Inc. provides reliable VoIP phone services since 2002 and has saved 80% of the telephone costs of customers. Please visit http://www.netactivity.us/services/voip-business-phone-services to know more details or contact Harry Bhatia at 888-545-5346.

Source – http://www.netactivity.us/blog/top-5-differences-between-voip-and-regular-telephone-service/

Cloud Computing for Healthcare Industry – How Hospitals Can Use the Cloud?

The Healthcare industry moves at a slow pace when it comes to adopting technological changes and most of the organizations prefer to have paper records, film based images, duplicate tests, handwritten notes, and relies on outdated technology for communications. However, as other industries have flourished and improvised their culture by adapting to the cloud platform, the healthcare industry also has a whole lot to explore and benefit from the cloud.

Cloud computing uses internet-based servers to store, manage, and process data while enabling on-demand access to a shared pool of networks. Healthcare industry is also experiencing a drastic shift towards a care model that is information-centered and value based. To support this shift, cloud computing extends its support and has become prevalent over the past decade.

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There are a variety of options available for healthcare providers to choose from.

Software as a Service (SaaS)

In case the healthcare provider requires custom software, mobile application, or data analysis program, SaaS can help by providing on-demand resources from cloud-based servers located around the world.

Platform as a Service (PaaS)

PaaS enables healthcare providers to code and deploy applications efficiently and quickly. PaaS is a category that allows customers to develop and manage applications without needing to maintain a typical infrastructure for creating and launching an app.

Infrastructure as a Service (IaaS)

When healthcare providers prefer a highly automated and standardized platform with ample storage and networking capabilities that is owned and hosted by a third-party service provider and can be made available to general users on-demand, IaaS is the solution for them.

How does cloud computing benefit the healthcare organizations?

The benefits of cloud services can be categorized in clinical and non-clinical. The clinical advantages include managing EHRs of patients, ease of transferring information, enhanced clinical research and long term statistical analysis. However, the clinical applications contribute only 52.4% of the cloud usage by healthcare providers. 73.4% of the cloud applications aid in the non-clinical functions like the administrative tasks. Healthcare professionals prefer using the cloud services more for the administrative tasks like payroll management and other IT related functions as it eases them from the hassle and allows them to concentrate in what they are best at.

Cloud computing services for the healthcare industry are designed to simplify calculations, lessen IT infrastructure costs, smoothen modern day latest technology adaption, and enable a high-tech healthcare environment that is lucrative for patients and convenient for doctors or physicians. We offer reliable cloud computing services for the healthcare industry and have assisted many healthcare organizations achieve a hassle-free IT collaboration. Please visit http://www.netactivity.us/who-we-help/health-care to understand our service offerings better or get in touch with Harry Bhatia at 888-545-5346.

Source – http://www.netactivity.us/blog/cloud-computing-for-healthcare-industry/

VoIP Phone Benefits: How is it Advantageous to Your Business?

Traditional phone systems, also called as Private Branch Exchanges (PBXs) have been long ago morphed into a digital communication system – the VoIP networks to eliminate the need of hardware and transform into a completely different communication medium.

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VoIP Phone Benefits

The VoIP phone service offers software application driven features that proves to be the biggest advantage over the traditional PBX systems. It allows for a set of unique features that ease communications and foster a sophisticated IT infrastructure. The PBX functions on traditional methods and is programmed to function likewise. It will keep on ringing simultaneously even if the caller is not at place. However, an IP-based phone may be programmed to ring only when an external call is received or to ring only for a certain while and become silent or take a voice-call in case the user is not in place. Users can even route their calls from one number to another if they are travelling or can set up to receive a voicemail transcribed in a text message or email. VoIP also benefits users by allowing them to have voice or video calls over the internet for better convenience.

VoIP leverages many benefits over the PBX telephone systems that lead to its popularity across businesses. There is no hardware set-up; just a small footprint of VoIP phones and adapters along with a standard API for accessing applications. Moving to VoIP is like taking a giant leap into a completely different world of communication that is innovative, flexible, and cost-effective. However, organizations must assess their network for all verticals before establishing a VoIP solution.

Net Activity, Inc. is a popular and reliable VoIP service provider in Ohio serving the industry since 2002. We are a team of trained professionals who possess technical expertise and customer handling experience and are determined to deliver the best of our VoIP services to our customers. Please visit http://www.netactivity.us/services/voip-business-phone-services to know more about what VOIP services we offer or dial 888-545-5346 to discuss further.

Source – http://www.netactivity.us/blog/voip-phone-benefits-how-is-it-advantageous-to-your-business/

 

Cyber Security Brings Peace of Mind to Business Owners and Their IT Networks

VoIP phone service is a common term now and does not require an introduction. This type of telecommunication is highly recommended for non-profit organizations as it eases the jobs and saves money. Collaboration with VoIP service providers brings in a feature-rich system which ensures smooth functioning of the non-profits in a cost-effective manner. Convinced by the benefits, a large number of non-profit set-ups have adopted the VoIP Phone Services communication system. However, some of those are still lagging behind.

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Here’s how VoIP phone services for nonprofit organizations have changed the way they operate:

Receive calls while on Appointments

VoIP allows workers to twin a single phone number on two devices so that they ring simultaneously – one on the desk and other mobile device. This feature enhances reachability of the non-profit workers as they will never miss a call just because they are atan appointment.

Auto attendant

Non-profits run on a small budget and cannot afford to appoint a full-time receptionist to handle calls attentively. So, the auto-attendant feature provided by VoIP phone system proves to be an economical and sophisticated option. This enhances customer relationship management and displays a bigger picture of the organization at literally no extra costs.

Greener fax messages

VoIP services are known to be a greener technology service. It offers the ‘UniFax’ feature that receives fax in an email format wherein there is no paper wastage. Since non-profits are known to contribute to a good cause, this would be an extra step that promotes greener living.

Voice mail transcription

Users of VoIP phone systems are amazed at this feature as it adds up to their comfort by receiving the voice messages in an email format so that you don’t end up taking a paper and pen to note down every message in a hassle. This saves a lot of time and effort.

Net Activity, Inc. has helped one of its non-profit clients save nearly $250,000 over a 5-year period by installing a VoIP phone system and the organization now operates economically and more efficiently. If you wish to experience the VoIP telecommunication methods and benefit from the feature-rich service, contact the Net Activity office at 888-545-5346. You can also visit us at http://www.netactivity.us/who-we-help/non-profits to know how we can help your non-profit organization.

Source – http://www.netactivity.us/blog/why-do-nonprofit-organizations-need-to-upgrade-to-voip-phone-services/

VoIP Phone Services for Manufacturing Industry – What are the Benefits?

Manufacturing facilities are usually composed of multiple departments such as finance, administrative, sales, and warehouse. By adopting VoIP phone service employees can remain seamlessly connected at their convenience – i.e. at home or office via mobile phone, tablet, or laptop. Like any other industry, manufacturing units also need to keep up their pace with the ever-evolving workforce. VoIP phone services for manufacturing industry has resulted in increased production and reduced lag times.

The replacement of the traditional phone systems is welcomed by the industry officials as it reduces the hardware equipment set-up and makes the workplace neater and tidier with the already functioning non-movable machines.

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Here are a few reasons why manufacturing industries are looking to move to the VoIP phone services:

It is Cost-effective

Manufacturing companies are segregated in multiple locations as they need to have their warehouses far away from the factories, some may even be located in other countries. VoIP saves a huge chunk of their expenses by allowing local as well as long-distance calling at the lowest or in fact zero expense.

It is Customizable

Not all the employees working in the manufacturing industry require phone access as they possess a varied skill set and are designated different tasks that may or may not require a telephone line access. VoIP is flexible enough to customize the phone lines as per specific needs which save money while ensuring that the employees are equipped with the right tools.

It is Adaptable

Though it offers a long list of features, users can decide to choose features that are more productive like call routing, file sharing, custom directories, voice mail to email, etc. There’s no high-end technology to be learned and complex machineries to be installed which makes VoIP a simple solution to be adopted by any industry including the manufacturing industry.

It is Customer Favorite

All that is manufactured is ultimately going to reach the customers and customers of today like companies who are easy to connect with. VoIP enhances customer-service by allowing them to connect to the right department directly without needing to visit the site for trivial issues.

VoIP service for manufacturing industry is providing immense benefits to companies as they can match the pace with the latest technologies available on the market and are saving huge amounts of money annually. Net Activity, Inc. is an established VoIP service provider in Ohio who has helped many manufacturing industries utilize their resources to the fullest capacities. You can connect with Harry Bhatia, President, Net Activity, Inc. at 888-545-5346 to discuss in detail or visit http://www.netactivity.us/who-we-help/manufacturing to understand what VoIP features we offer to the manufacturing industry.

Source – http://www.netactivity.us/blog/voip-phone-services-for-manufacturing-industry-what-are-the-benefits/