Category Archives: VoIP Services

VoIP Phone Services for Manufacturing Industry – What are the Benefits?

Manufacturing facilities are usually composed of multiple departments such as finance, administrative, sales, and warehouse. By adopting VoIP phone service employees can remain seamlessly connected at their convenience – i.e. at home or office via mobile phone, tablet, or laptop. Like any other industry, manufacturing units also need to keep up their pace with the ever-evolving workforce. VoIP phone services for manufacturing industry has resulted in increased production and reduced lag times.

The replacement of the traditional phone systems is welcomed by the industry officials as it reduces the hardware equipment set-up and makes the workplace neater and tidier with the already functioning non-movable machines.

as

Here are a few reasons why manufacturing industries are looking to move to the VoIP phone services:

It is Cost-effective

Manufacturing companies are segregated in multiple locations as they need to have their warehouses far away from the factories, some may even be located in other countries. VoIP saves a huge chunk of their expenses by allowing local as well as long-distance calling at the lowest or in fact zero expense.

It is Customizable

Not all the employees working in the manufacturing industry require phone access as they possess a varied skill set and are designated different tasks that may or may not require a telephone line access. VoIP is flexible enough to customize the phone lines as per specific needs which save money while ensuring that the employees are equipped with the right tools.

It is Adaptable

Though it offers a long list of features, users can decide to choose features that are more productive like call routing, file sharing, custom directories, voice mail to email, etc. There’s no high-end technology to be learned and complex machineries to be installed which makes VoIP a simple solution to be adopted by any industry including the manufacturing industry.

It is Customer Favorite

All that is manufactured is ultimately going to reach the customers and customers of today like companies who are easy to connect with. VoIP enhances customer-service by allowing them to connect to the right department directly without needing to visit the site for trivial issues.

VoIP service for manufacturing industry is providing immense benefits to companies as they can match the pace with the latest technologies available on the market and are saving huge amounts of money annually. Net Activity, Inc. is an established VoIP service provider in Ohio who has helped many manufacturing industries utilize their resources to the fullest capacities. You can connect with Harry Bhatia, President, Net Activity, Inc. at 888-545-5346 to discuss in detail or visit http://www.netactivity.us/who-we-help/manufacturing to understand what VoIP features we offer to the manufacturing industry.

Source – http://www.netactivity.us/blog/voip-phone-services-for-manufacturing-industry-what-are-the-benefits/

Give Premium Features to Your Business Using VoIP Phone Services

VoIP Phone Services – Must Know Facts

Businesses – small or big are making a move towards using VoIP phone services over the traditional phone systems. The voice over internet protocol business phone systems leverage powerful features that can benefit businesses to a large extent. There are many commonly known features such as call waiting, voicemail, call forwarding, toll free numbers, and remote operation. Apart from these, there are some other premium features your business can benefit from. Have a look at these awesome features that would boost your business operations.

voipblogs

Analog Door Phone

VoIP ensures safety at your office entrance as it allows a two-way call with visitors and unlocks the door with the phone only if they seem worthy.

Follow Me/Find Me Call Routing

There is an option for mobile users that you can create a list of numbers where you can be found like office/home such that you have your office phone ring twice but on the third ring your cell phone starts ringing and then on the fifth, your home phone.

Play Music on Hold

If the company has to place clients on hold, this feature is very important as there is nothing worse than the elevator’s noise or silence. Businesses can even promote their offers while the customers hold their line when it is being transferred to respective executives.

Voicemail to Email Transcriptions

This feature alerts you by allowing the transcription of your voice mail messages to your email address or as text to your phone.

Bandwidth Utilization

A managed VoIP solution provider allows you to view and track data usage over a period of time. You also get inbound and outbound call reports and estimate hours invested and costs of the calls made using VoIP.

Coaching Tools

On-the-call training is possible with the new and innovative VoIP features that allow training and monitoring employees on their phone performance. There are two options available: whisper and barge. Whisper allows you to provide tips and information needed to your employees when they are on call with the client without letting the client know while barge is a feature that allows you to listen to the conversation between the employee and client without interrupting.

Auto Attendant

Make your business look more professional and impressive by allowing them to choose an appropriate extension. It is like getting an electronic receptionist for your business!

And there are many… VoIP allows you to portray a highly professional business that customers like to deal with and businesses like to partner with. Net Activity, Inc. is teamed with trained professionals who have been in the business of setting up VoIP phone systems since 2002. You can call Harry Bhatia at 888-545-5346 to discuss further.

Article Source – http://www.netactivity.us/blog/give-premium-features-business-using-voip-phone-services/

Learn 5 Ways How VoIP Drives Collaboration

With Unified Communications, collaboration has become an open-ended thing. It represents a different set of needs, involving multiple parties, along with a diverse set of applications so that everyone can work together. While collaboration is comparatively a difficult concept for decision makers to figure out vendor offerings, VoIP is significantly easier to work with. The following information will help you to understand how VoIP plays an important role in driving the collaboration value proposition:  voip-phone-services-cleveland

VoIP is The Voice:
Although self-evident, business VoIP phone services represent a step further than just telephony. VoIP facilitates other forms of vocal communication too, making a wider group of employees comfortable.

VoIP is Real Time Communication:
Speed and efficiency is real time today. Especially for the short turnaround collaboration needs, you need to have real-time access. Here, there is no better tool of choice than VoIP.

VoIP is Nomadic:
VoIP is web based and characterizes flexibility as other collaboration applications. With VoIP, users can access both the company phone system and multiple modes of voice from any broadband connection. Thus, with its versatile nature, VoIP is an ideal tool for collaboration in today’s distributed workforces.

VoIP is Free (Near to free):
Nothing encourages adoption of technology more than making it free. While there are certain costs associated with using VoIP in the conventional manner (as part of your phone system), there are web-based VoIP applications that provide voice at little or no cost. This increases and eases the willingness of employees to collaborate outside of work.

VoIP is Easy Integration:
As telephony has moved into the data network, it can support more applications in the IP environment, making the collaboration experiences better. This definitely will increase adoption of VoIP technology.

Net Activity is a leading VoIP Phone Service Provider that installs and configures on premise based phone systems and IP based solutions. If you wish to try their result-oriented services, please contact Harry Bhatia at 2165035150 X 206 or visit: http://www.netactivity.us/contact.html

Source: http://www.netactivity.us/blog/learn-5-ways-how-voip-drives-collaboration/

When the VoIP and IoT Come Together…

The Internet of Things is a mature term now. While we are used to using the internet, human intelligence often tries to bring material things like phones, desks, cars, etc. into the internet world. It allows us to connect better to the everyday appliances with the internet to give us a cleaner, smarter and a better world. With sensors attached to them, objects can communicate with the data from the internet to provide an improved functionality

unified2

The introduction of IoT, is on the verge of changing how enterprises and individuals use voice over IP (VoIP). Although VoIP technology has gained popularity as an alternative to the traditional phone systems, the IoT provides a new platform of opportunities.

Designing a Smart Office: IoT and VoIP together can help businesses improve their efficiency and performance significantly. For example, you can make equipment communicate or alert business people by a simple text or email when it needs maintenance. Or individuals can create a complete digital office from home by creating a smart home.

  • Better Mobile and Wi-Fi Access: The IoT will provide better Wi-Fi technology options, including improved softphones and unified communications options.
  • Enhanced VoIP Security: With IoT, the potential of VoIP phone devices as a threat vector for malicious hacker and distributed denial-of-service attack will raise automatically.
    Here are a few examples of IoT and VoIP Collaboration
  • Set calendars to notify you via your VoIP phone about an upcoming event
  • Program smart phone messages to automatically drop into your email via VoIP phone service
  • Notify you for a service on your way past a specific mechanic you use. On accepting the alert, your VoIP phone system alerts your car the mechanic’s address to your GPS, and confirms a calendar event of your visit to the mechanic.

Collaborating VoIP with IoT requires a well-thought strategic planning by businesses due to security and privacy issues. VoIP service providers are finding more useful ways to expand digital services into traditional industries. To know more details on how your business can benefit from this collaboration, contact Harry Bhatia at 2165035150 X 206.

Source: http://www.netactivity.us/blog/when-the-voip-and-iot-come-together/

Urgent Solutions for VoIP Security Issues

Until now, voice over internet protocol (VoIP) security has been overshadowed by the attractiveness of this new technology. But the intelligent users of today proactively raised the question of security of the internet telephony as a result of increasing vulnerability of the internet environment.

Let’s understand the vulnerabilities:

Starting with the basics, we know that these audio streams are accessible to anyone with network access. Voice over IP can be decoded by Eavesdroppers as they tap the audio conversations in an unsecured VoIP Environment. How about an eavesdropper overhearing the news of layoffs that management is planning? It can be dangerous as leaking out extremely confidential information of the management is really not what is expected of a sophisticated IT network. Hackers are all set to attack servers with irrelevant queries or requests making it inaccessible for legitimate users. This may lead to ruining the complete data structure of an organization.

What are the alternatives?

The VoIP communications may use one or more channels (TCP/UDP) connections which need to be secured – authenticated and encrypted. The VoIP network can be secured by:

  • Authorization
  • Transport Layer Security (TLS)
  • Authentication
  • Media Encryption (SRTP)

Authorization: The devices must be configured in a manner to allow traffic from a selected group of IP addresses. This mechanism shields the device from denial-of-service attacks to some extent.

Transport Layer Security: The TLS Protocol provides privacy and data integrity between two communicating applications. It allows only SIP signaling with other devices and permits applications to communicate in a way that prevents message forgery, tampering, and eavesdropping. With this, it will be mandatory for clients to set up a TLS/SSL connection to the server and exchange encrypted SIP messages on the secure connection.

Authentication: It requires the participating VoIP devices to authenticate each other before starting conversations. Thereby, it becomes nearly impossible for hackers to mislead/fake identities.

Media Encryption: SRTP (secure real-time transport protocol) is a security profile that adds confidentiality to the protocol and is ideal for protecting the voice over IP traffic. It also provides replay protection and achieves low packet and high throughput expansion by using fast–stream ciphers for encryption an implicit index for synchronization, and universal hash functions for message authentication. SRTP ensures confidentiality of the RTP payload, the integrity protection of the entire RTP packet (including protection against replayed RTP packets), and implicit authentication of the header. SRTP serves as a suitable choice for the most general scenarios as well as the most demanding ones.

Most of the VoIP vendors have pledged in to provide VoIP network services that are competitive enough to provide you a secure communication platform. The VoIP security issue is not “as” critical as it is hyped up. It’s just that hackers are alluded to interfere with the voice flowing through data networks. If you avail the services of a reliable VoIP service provider, the purpose of having an uninterrupted secure network will be solved.

Net Activity, Inc. comes along with high quality, reliable cloud-based solutions that future-proofs your communication systems. With our expert services, you will experience limitless call routing features, and an effective, intuitive user interface. For more details, please visit http://www.netactivity.us/voip-business-phone-services.html or call Harry Bhatia at 216 503 5150.

Source: http://www.netactivity.us/blog/urgent-solutions-for-voip-security-issues/

Why Small & Medium Businesses Need VoIP Services

A strong communication system builds the base to large establishments. The Voice over Internet Protocol (VoIP) technology emerges as the most reliable and easiest sources of ensuring voice connections for the heavy use of businesses. No matter your services are unmatched, but if you are not communicating well, it doesn’t hold any worth.

VoIP enables a cost-effective way of communicating as it uses broadband internet connections & hosted VoIP providers to transfer voice message at the users’ convenience. The internet telephony (as it is denoted nowadays) converts voice data to compressed digital signals that further translate to IP packets. These packets then get transmitted to regular telephone signals.

Small businesses are the ones who must be imperatively using VoIP phone services for their business. Here are reasons to convince you:

Increased mobility & flexibility –

Apart from saving heavily on costs, VoIP phone services offer convenience to the user as he can access other applications including the internet while speaking on the phone. Individuals can discuss things even when they are away from their desks.

Easy Installation, configuration & maintenance –

Since there is no phone system, onsite installation is a breeze. All you need is IP phones, POE switch and configurations are done from a convenient web portal. Hosted VoIP service providers make it easy to add new users & portal allows moving, adding, or changing the system’s configuration.

Convenient scaling up or down –

With the costs involved in fixed line phones, you have to be accurate about the number of devices you would need. VoIP services allow you to add or remove new phone lines, which is a good news for small businesses as employee stability is the major issue with them.

Add-on functions included –

In addition to the functions of traditional phone systems, VoIP gives you access to find me/follow me call routing, voicemail to email transcription, music on hold, call screening, auto attendant, conferencing & do not disturb features. So, you don’t have to compromise on your favorite features.

About Net Activity, Inc.:

We have helped many businesses to save huge with our IP based solutions. It’s your turn now… If you are still not convinced about the ease of use and reliability on VoIP services, visit http://www.netactivity.us/voip-business-phone-services.html and gather more information or call us at 888 545 5346 to discuss further.

Source : http://www.netactivity.us/blog/why-small-medium-businesses-need-voip-services/

Industry Reports Rapid Increase in the Adoption of Hosted VoIP Among Small to Mid-sized Companies

Advancements in Technology & Cost Reduction Is Driving Demand for Popular Business Communications System

Hosted Voice over Internet Protocol (VoIP) is experiencing tremendous adoption by small to mid-sized businesses.  A number of distinct benefits such as superior quality of service, reduction of cost, flexibility, built in business continuity and advanced applications are driving the demand for hosted VoIP technology.

Unlike a traditional phone system, hosted VoIP requires no on-site PBX hardware.  Instead the technology uses VoIP service to place and receive calls using the Internet. This service is frequently hosted remotely by a 3rd party VoIP provider.  As a result, an end user’s communication via VoIP service is handled by redundant enterprise servers offsite.  In addition to the profound upfront cost savings this presents, hosted VoIP technology enables one’s phone system to be completely scalable and flexible.  An organization can add or remove phones on a hosted system any time.

VOIP Phone Services Cleveland and Akron available at Net Activity

VOIP Phone Services Cleveland and Akron

Hosted VoIP serves the needs of entrepreneurs and enterprises alike, by delivering powerful features such as improved call quality, valuable disaster recovery tools, and applications designed specifically for telecommuters and remote workers.  Included in the system are advanced features such as unified messaging, automatic call distribution, auto attendant, call recording, call flow reporting as well as traditional PBX features.

The U.S. business hosted IP voice services market is expected to grow from 828,350 seats in 2008 to 4,910,499 seats in 2013, a CAGR of 42.8%, according to Interactive Data Corporation (IDC), a market research firm specifically focused on the IT segment.  “The SMB marketplace has started to really embrace hosted VoIP because it dramatically increases their profitability and gives them a competitive advantage.” “For many customers off premise communications technology is preferable.  In a hosted environment, companies can take advantage of flexible technology knowing that if a disaster occurs, whether a power outage or natural disaster, the system will remain up without interruption.”

“Hosted VoIP is quickly becoming more than an acronym, it’s raising the bar for Unified Communications providers, while giving businesses the edge they need to compete in today’s marketplace.”

Source : http://www.netactivity.us/blog/industry-reports-rapid-increase-in-the-adoption-of-hosted-voip-among-small-to-mid-sized-companies/