Tag Archives: IT Managed Service Provider

3 Easy Techniques for Migrating to Managed IT Services

All the roads lead to managed IT services. Yes, whether you agree or not, whatever is the size of your business, hiring IT support services is the final destination. The benefits of outsourcing your network management services are widely known. Resellers, traditional solution providers, integrators, and product oriented solution providers – all have been migrating to the managed services model from at least a decade. The reasons for moving over are clear – higher growth rate, cost efficiency, proactive solutions, 24×7 assistance, and many more. Research and Markets predicts that the global managed services market will grow at a 12.4 percent clip through 2018. Managed services, especially the managed security services offer a great potential to generate higher margins.  managed-it-service

A planned and thoughtful approach can help your migration to hiring an MSP. Here is a glimpse of what can ease the process:

Conducting a Gap Analysis: Performing a gap analysis can help you with a roadmap to reach to the managed services space. It will help you understand whether you need to retain personnel or hire new sales and technical employees. At this stage, companies can decide whether to manage its own infrastructure or hire the services of a third-party hosting or cloud service provider.

Revising Business Approaches: This is undoubtedly a great transition and businesses will need to develop service level agreements (SLAs) and manage them. Companies will require new way of delivering services and measuring results.

Automating Service Deliveries: MSPs perform many customer support duties remotely instead of dispatching technicians for on-site support. For making this efficiency a reality, MSPs need to automate deliveries. As a client, you should check to see whether your MSP provides automatic service deliveries.

Why search elsewhere if you get cost efficient managed IT services at Net Activity, Inc.? We have expert solutions for managing your IT network services. Please call Harry Bhatia at 2165035150 X 206 to discuss further details or visit:http://www.netactivity.us/it-managed-services.html to know more about our service offerings.

Source: http://www.netactivity.us/blog/3-easy-techniques-for-migrating-to-managed-it-services/

Advertisements

Know Your IT Help Desk Better

IT help-desks represent the busiest and most important of the business operations as they are in direct communication with the customers. They are responsible for making a business competitive and efficient. ITSS (IT support services) have expanded in a major way as companies expand their operations, ways of handling hardware and software issues, troubleshooting networks, and accomplishing other complex tasks. With a fully functional department, offering well managed IT services organizations are taking it as a challenge to present a distinguished customer service to its customers.   managed-it-service

Let’s understand the segregated tasks of the IT helps-desks:

Level 1: support helps to filter calls and provide prompt troubleshooting. The resources at this basic level deal with password resets, PC configurations, etc.

Level 2: caters to issues that include laptop or user device support. Here, resources resolve customer queries by troubleshooting on one hand and hardware installations as well as in-house repairs on the other.

Level 3: support goes even higher to aspects such as server repairs, database administration, data centers, etc.

Level 4: concerns with people outside your organization. This is typically an external part of the IT support services and includes hardware and software vendors.

An evolved help desk should have these properties to ensure productivity and achieve an adequate return on investments.

Well groomed face of the organization should be a prerequisite: Apart from the technical competencies, the IT service providers need to be backed by soft skills as their responsibility is to display a well-groomed face of the organization to the consumers.
Proactive participation: This is another key feature that adds up to the skill sets of a matured ITSS system. It helps companies anticipate issues and solve them with minimum downtime.

Flexibility and adaptability: This 4-level structure may not be applicable to all the organizations. The help desk must retain a flexible style of working to respond to any kind of problem that comes up abruptly.

Help desk analytics: An analysis of the performance, issues, challenges, and achievements of the help-desk would map out a better road to a problem free and planned growth.

Teamwork rewards: An effective Help Desk demands teamwork. While it requires personnel of various technical levels, it is important that they gel as a team.

Net Activity, Inc. is a leading provider of IT support services since 2002. We have teamed up with the right people and the right technology to support your IT infrastructure. Our help desk support system is well staffed with trained experts to provide you excellent and satisfactory service. You can be assured of a hassle-free service after an agreement with us. Allow us to manage your IT services and we would never let you down. Contact Harry Bhatia over the phone at 2165035150 X 206 or visit us at http://www.netactivity.us/contact.html to know our service options.
Source: http://www.netactivity.us/blog/know-your-it-help-desk-better/

How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real-time data to deliver hassle-free internal support. it-managed-services

When you empower the IT service department, you are progressively preparing for a massive clientele. A help desk can help your customers and helps to ensure that your company satisfies their requirements.

Here are a few ways to enhance the power of your IT help desk:

Define your objectives clearly – Set pre-defined goals and explain them to your IT service employees so that they understand and implement them well. For example, delivering resolutions in customers’ first call would help building repute in the industry.

Equip the latest technology – You can expect the systems up & running only when you care for them. Likewise, you can expect the IT services to function uninterruptedly when you equip them with the latest technological set-up.

Create a catalogue of services online – Make your service catalogue available online so that customers can easily access the necessary details at their convenience without having to make calls. This will also save time for your resources at the help desk in attending to the most basic questions.
Train your executives – Properly trained help desk executives deliver satisfactory service with fewer escalations. Training also boosts their morale and encourages them to deliver quality at its best.

Collect open-ended feedback – It is essential to gather feedback from the users and customers. This would assist you in improving performance of your team. Also, do not forget to share the feedback with the individuals, as they will learn from the negatives and feel motivated from the positives.
Implement a justifiable rewards & recognition plan – Employees always appreciate rewards. Reward the help desk officials and executives when they achieve a target and they will go out of the boundaries to serve you better.

Software companies in Cleveland are struggling to win a tough competition and one of the best ways to be among the best is to have a professional and properly functioning IT help desk, where most companies lack. Customers appreciate if the business people listen to them and answer them quickly.
Net Activity, Inc. has comprehensive support plans that include a 24×7 server monitoring and help desk service. You can gather details from Mr. Harry Bhatia at 2165035150 X 206 or visit http://www.netactivity.us/contact.html for a quick view. We will be happy to help you.

Source: http://www.netactivity.us/blog/how-empowering-the-it-help-desks-will-help-your-business/

An Important Check on Managed Service Providers – Are They Worth?

Although this sounds strange, we have facts in support of the statement – ‘Most of the Managed Service Providers do not provide managed services’. Here, the focus is on the managed part, which is majorly missing out of the services provided by the MSPs, even though they claim to offer it.

According to a general concept, and search engine results, Managed IT services are information technology tasks provided by third party contractors. Ideally, they are technical support services delivered under a service agreement that provides specified rates and guarantees the consultant a specific minimum income. Managed services require the IT providers to take the responsibility for the client’s network and to provide regular preventive maintenance to the client’s systems.

 Managed IT servicesSimply stating, if there is no maintenance part, it can only be called as an Outsourced IT provider, not Managed Service Provider. Some tools differentiate the modern tech support services with the Managed Services.

Here are the core tools of Managed Services:

  • Remote Access
  • Monitoring
  • Patch Management
  • Some level of Automated Response
  • A PSA (professional services automation)
  • Maintenance must be REGULAR

Does your Managed Service Provider (MSP) visit your premises physically regularly? In addition, the most important question is – ‘Does he actually do the maintenance job?’ 90% answered negatively when these questions were asked in a survey. Once parties (businesses and the MSPs) enter into a contract, the clauses are actively followed for a few months, following which, it becomes a routine task that lies fresh only on the paper. No monthly back-ups are taken, neither are they tested on a monthly basis.

Understanding the picture more closely, if a system crashes down, an outsourced IT company shows no responsibility for the client’s losses, whereas a Managed IT service provider acts responsible for the state of backup and health of the server. No tools can make you a Managed Service Provider, a regular proper maintenance can. Tools can only make you far more efficient at providing monitoring, patching, remote support, and service delivery.

As you have realized the importance of managed services and their responsibilities towards your organization’s computer systems, you need to choose an MSP that truly satisfies the requirements and adheres to client expectations till the end date of the contract. Net Activity, Inc., through with the IT managed services, has excelled in its offerings to all its clients. Please contact Harry Bhatia at 2165035150 X 206 to know further details visit Netactivity.US to understand us better.

Source:http://www.netactivity.us/blog/an-important-check-on-managed-service-providers-are-they-worth/

How to Verify the Effectiveness of Your IT Managed Services

Congratulations! You have finally found your IT partner. However, have you verified their services? Psst… Don’t say you haven’t! Obviously, you don’t wish to face a terrible IT crisis after paying huge sums of money to your Managed Service Provider (MSP). It’s important to verify the effectiveness of your IT managers as they are the ones who you rely upon for your network security.

So, how will you verify the efficiency of your IT Managed Network Security Service Provider? It is essential to understand a raw fact that for vendors, an extra margin (profit) rests in professional services, software licenses and maintenance – NOT the hardware. Therefore, vigilance on these parameters can be dangerous if ignored. You must analyze some critical points at your end before hiring a Managed IT Service Provider for your business:

  • Does your service provider have positive customer references? Irrespective of the lucrative offers and services they boast of, you must ensure whether they are practically delivered.
  • Is the team equipped with the latest competitive infrastructure to support your network needs? It is important to confirm this because it is they who are going to support your network requirements in case any emergencies occur.
  • Have you got the terms & conditions verified by an expert? The undertakings must be clearly mentioned and communicated.
  • Are there penalties for non-performance?
  • Are the service level requirements clearly mentioned?

Next, here are some points to observe after you have hired the services of the MSP:

  • Is your provider proactively taking necessary steps to avoid break-offs?
  • Is your IT service provider able to resolve unexpectedly arisen issues?
  • Is the MSP keeping your data secure & taking measures to prevent hacking episodes?
  • Is the team you hired available for a 24×7 service?
  • Do the network security providers show patience while solving your issues?
  • Do they have the necessary knowledge and expertise to handle the complexities of your data and other related issues?
  • Do they understand your network and data related problems well?
  • Do you have any clause to escape the agreement if there is any mishandling or loss to the business?

Trust, but Verify – an excellent phrase that explains almost everything very simply. Net Activity, Inc. is a trusted team of professionals doing just what you were looking out for – Securing your data physically as well as on the cloud. We have helped many businesses survive through the major IT breakdowns and excel in monitoring data for smooth and secure operations. For further discussion on how we have been able to maintain authenticity from our clients, visit http://www.netactivity.us/it-managed-services.html or call Harry Bhatia at 2165035150 X 206.

Source: http://www.netactivity.us/blog/how-to-verify-the-effectiveness-of-your-it-managed-services/

Don’t Hire MSPs Just Because Others Are Hiring

Don’t just hire; Think first

If you are well versed with technology and the pace at which IT is moving, you must definitely know what an MSP means. The IT Managed Service Providers (MSPs) are an essential backing to the IT needs of small to medium businesses, especially to those who cannot afford to have a dedicated team of IT professionals. While there are innumerable numbers of MSPs existing today, you can’t just fall into the trap.

Being a business owner, you need to do your homework well before making the decision. Here are a few points to think upon, before you finalize your IT partner. You require to hire an MSP if:

  1. You don’t have a dedicated team of IT professionals:
    If you are a small or medium sized establishment, you definitely don’t need an entire team of IT experts on your payroll. Here’s where you can opt to hire the services of IT Managed Service Providers – providing expert solutions at relatively low costs.
  2. Your systems need constant assistance & repairs:
    Technology is prone to eventual breakdowns and even if they seem to be simple at the first glance, you will get to know the complexities on deeper analysis. The MSPs do this for you at a fraction of the costs that an in-house IT professional would cost. Moreover, by partnering with an experienced MSP, you can be rest assured of having expert minds & brains to look after your technology.
  3. You are unable to predict your IT budget:
    With this ever-changing cost of technology, it has become simply impossible to predict a fixed amount needed for the upcoming year. You can solve this issue by hiring an MSP that charges a flat fee/month and ensure to take care of all the network or data related issues without demanding for anything more. Thereby, you will have a planned approach to securing your IT infrastructure while reducing on overwhelming costs.
  4. Your IT strategy is non-existent/poorly developed:
    No system is static. The technological components of your IT infrastructure also need upgrades. However, you have no idea as to how and when to proceed. The IT Managed Service Provider guides you through the whole process and also gives timely suggestions to stay consistently functional.

Apart from the above, there are other issues you may face regarding IT network security that are complex for you to resolve. Hiring MSPs can prove to be a better solution if your business is being hampered by the above mentioned technological pitfalls.

Partnering with the right MSP is essential. Net Activity, Inc. has been in business since 2002 and we believe in providing exceptionally competent solutions to our customers. If you wish to secure your data at the most economical prices, please contact Harry Bhatia at 2165035150 X 206. You may visit our website for a virtual tour of services offered by us: http://www.netactivity.us/.

Thank You for visiting us!

Source: http://www.netactivity.us/blog/dont-hire-msps-just-because-others-are-hiring/

Moving to the Cloud? See How Hiring a MSP Can Help

Your transition to the cloud is a critical process and involves numerous activities that affect various aspects of your business. It’s definitely not something you deal with on daily basis. So, hiring the services of professionals is a better alternative. Hosting your business on the cloud is an opportunity to enjoy flexible, expandable data management sources while cutting down on expenses. But before migration, businesses must weigh the advantages and disadvantages of the cloud environments. These are better known by experts as they are well-versed with the technicalities of the cloud. A custom strategy is vital to get enterprises up and running faster in the cloud environment with reduced overall costs.

Here is why you need the services of managed service providers (MSPs):

To avoid investment in IT technicians – Organizations require a dedicated team of technicians to monitor the cloud migration process. However, once migration is complete, the investment will seem to be unworthy and unproductive. MSPs accept various modes of payment and you can select the one that suits your budget.

To save on the infrastructural expenses – It is wise to delegate the job to MSPs as organizations cannot afford to arrange for the computer systems that are configured to suffice the cloud migration process.

To avail the services of specially trained engineers – Many details are understood better by the specially trained engineers employed with MSPs. Your in-house IT technicians may not be able to solve issues as they occur.

Organizations may experience many other pitfalls while the process is on and at that emergency hour, it would be difficult to manage apt solutions for the problems. Manpower, bandwidth, or architecture are some of such areas where unpredictable needs may arises leading to a situation of crisis. Fortunately, collaborating with MSPs can pacify the process of your transition to the cloud with its high availability, resiliency, or disaster recovery – freeing up internal IT staff to focus on more strategic projects.

Net Activity, Inc. is one such managed service provider that is dominantly serving its customers for cloud migration and management. We are leading providers of public, private and hybrid cloud computing solutions including cloud assets, IPs and services that are customized to meet the diverse business requirements. We would like to help you through the cloud migration.

Call Harry Bhatia at 2165035150 X 206 to know about the details or visit our website http://www.netactivity.us/ to understand what we offer.

Source: http://www.netactivity.us/blog/moving-to-cloud-see-how-hiring-a-msp-can-help/