Tag Archives: Firewall & Security Services

How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real-time data to deliver hassle-free internal support. it-managed-services

When you empower the IT service department, you are progressively preparing for a massive clientele. A help desk can help your customers and helps to ensure that your company satisfies their requirements.

Here are a few ways to enhance the power of your IT help desk:

Define your objectives clearly – Set pre-defined goals and explain them to your IT service employees so that they understand and implement them well. For example, delivering resolutions in customers’ first call would help building repute in the industry.

Equip the latest technology – You can expect the systems up & running only when you care for them. Likewise, you can expect the IT services to function uninterruptedly when you equip them with the latest technological set-up.

Create a catalogue of services online – Make your service catalogue available online so that customers can easily access the necessary details at their convenience without having to make calls. This will also save time for your resources at the help desk in attending to the most basic questions.
Train your executives – Properly trained help desk executives deliver satisfactory service with fewer escalations. Training also boosts their morale and encourages them to deliver quality at its best.

Collect open-ended feedback – It is essential to gather feedback from the users and customers. This would assist you in improving performance of your team. Also, do not forget to share the feedback with the individuals, as they will learn from the negatives and feel motivated from the positives.
Implement a justifiable rewards & recognition plan – Employees always appreciate rewards. Reward the help desk officials and executives when they achieve a target and they will go out of the boundaries to serve you better.

Software companies in Cleveland are struggling to win a tough competition and one of the best ways to be among the best is to have a professional and properly functioning IT help desk, where most companies lack. Customers appreciate if the business people listen to them and answer them quickly.
Net Activity, Inc. has comprehensive support plans that include a 24×7 server monitoring and help desk service. You can gather details from Mr. Harry Bhatia at 2165035150 X 206 or visit http://www.netactivity.us/contact.html for a quick view. We will be happy to help you.

Source: http://www.netactivity.us/blog/how-empowering-the-it-help-desks-will-help-your-business/

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Key Role of Firewalls In Network Security : How It Works?

Firewalls & network security services are known to all those who use the internet and stands important as a protective shield to your network. Today, internet is a basic necessity of computer (or any digital media) users. However, it also invites invader’s attack on the network security which can lead to build up a malicious traffic on your system by encouraging unauthorized access to and from a network.

How does a firewall network security plan works:

A firewall is responsible for bringing in only safe and relevant traffic to your private network or computer system. It keeps a check on any unauthorized access to your computer and automatically refuses and decrypt’s unwanted information through the network.

Network Security Services offered by Net Activity, Inc.
Network Security Services

It uses one or a combination of the following three methods to monitor traffic flowing in and out of the network.

Packet Filtering

This is the earliest and very basic type of firewall protection that inspects packets of information and flags inappropriate content or suspicious files. It uses a pre-defined set of rules to detect the packet’s source and destination address, protocol, and destination port number.Although the transport layer is used to obtain the source and destination port numbers, the packet filter firewalls mainly work on the first three layers of the OSI reference model.

Stateful Inspection

Introduced in 1994, the Stateful Packet Inspection provided additional information about the origin of a packet – whether it is a part of an existing connection or not. This eventually led to speeding up of packet processing. Stateful firewalls, without further analysis, allow packets that are part of an existing connection and evaluate others according to the rules set for new connections.

Application Filtering

With the increasing web server attacks, application-layer firewalls emerged in 1999 to protect servers as well as the applications. This enabled the firewalls to filter packets on any OSI layer up to the application layer. The advantage of application layer filtering is that it lets you block specific content like malware or certain websites and recognize when certain protocols such as HTTP, FTP & DNS are being misused.

Proxy Service

It acts as an intermediary between systems. The proxy firewall prevents establishing direct connections between both the sides; they are forced to conduct a session through the proxy, which can block or allow traffic according to the pre-defined set of rules.

Firewalls are an inseparable part of the packages provided by managed IT support services providers (MSSPs). Net Activity, Inc. a leading provider of internet security services, Cleveland includes firewall security as a service with management of threats from the network operational center.

Contact us on (216) 503-5150 ext 206 or write to us at http://www.netactivity.us/contact.html.

To know more about network security services refer to : http://www.netactivity.us/security-services.html