Tag Archives: Remote IT Support Services

Are You Taking Data Recovery and Backup For Granted

It’s highly irritating if you experience a sudden shut down in the midst of important work on your computer system. Computers or laptops are our virtual world and has all your important data. Anyone would freak out if this happens. The situation of CEOs and CFOs who handle critical information and work on important confidential documents cannot be even imagined after losing such precious data.

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Users understand the role of managed service providers who ensure that data is backed-up and the backup data is fully encrypted to protect it from disgruntled employees, added hackers, and snooping competitors. Apart from the various services they offer, data backup and recovery is a crucial task. A hosting company worth partnering makes all critical arrangements for saving your precious data. So, this decision is very critical and ignoring the services of a managed IT support service provider could prove disastrous to businesses.

Furthermore, as a business professional, you must be aware of the level of backup and what is the recovery mode used by the host. Below are some basic things you must know to ensure data backup and recovery:

A backup takes place when a snapshot is taken of the data of each tier in the EBS (elastic book system) of the cloud. This snapshot is stored while still being encrypted in a cloud section that makes it accessible in all availability zones. Besides this, the backup service makes encrypted copies of your website periodically and distributes them across all the available zones of the cloud. It is a daily process and the data is retained for as long as you want it to.

Here are 5 disaster recovery incidences that trigger an action when recovery issues arise within the cloud:

  • Failure of data volumes or application servers in a solution tier
  • Failure of a data volume or individual application server
  • Failure of the elastic load balancer (ELB)
  • Failure of entire cloud region
  • Failure of the complete availability zone

Your data is precious. Assure yourself that you are not compromising with the security of your systems. Trust only a reliable IT managed service provider for securing your data. The cloud is a complex environment and only experienced professionals can be responsible for a safe environment for your data. Net Activity has been in the business for long and has served a diverse clientele assuring data security.for more details about the managed services we offer or you can contact Harry Bhatia at 216-503-5150 X 206 to discuss them. http://www.netactivity.us/contact-us

Source: http://www.netactivity.us/blog/are-you-taking-data-recovery-and-backup-for-granted/

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How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real-time data to deliver hassle-free internal support. it-managed-services

When you empower the IT service department, you are progressively preparing for a massive clientele. A help desk can help your customers and helps to ensure that your company satisfies their requirements.

Here are a few ways to enhance the power of your IT help desk:

Define your objectives clearly – Set pre-defined goals and explain them to your IT service employees so that they understand and implement them well. For example, delivering resolutions in customers’ first call would help building repute in the industry.

Equip the latest technology – You can expect the systems up & running only when you care for them. Likewise, you can expect the IT services to function uninterruptedly when you equip them with the latest technological set-up.

Create a catalogue of services online – Make your service catalogue available online so that customers can easily access the necessary details at their convenience without having to make calls. This will also save time for your resources at the help desk in attending to the most basic questions.
Train your executives – Properly trained help desk executives deliver satisfactory service with fewer escalations. Training also boosts their morale and encourages them to deliver quality at its best.

Collect open-ended feedback – It is essential to gather feedback from the users and customers. This would assist you in improving performance of your team. Also, do not forget to share the feedback with the individuals, as they will learn from the negatives and feel motivated from the positives.
Implement a justifiable rewards & recognition plan – Employees always appreciate rewards. Reward the help desk officials and executives when they achieve a target and they will go out of the boundaries to serve you better.

Software companies in Cleveland are struggling to win a tough competition and one of the best ways to be among the best is to have a professional and properly functioning IT help desk, where most companies lack. Customers appreciate if the business people listen to them and answer them quickly.
Net Activity, Inc. has comprehensive support plans that include a 24×7 server monitoring and help desk service. You can gather details from Mr. Harry Bhatia at 2165035150 X 206 or visit http://www.netactivity.us/contact.html for a quick view. We will be happy to help you.

Source: http://www.netactivity.us/blog/how-empowering-the-it-help-desks-will-help-your-business/

Key Role of Firewalls In Network Security : How It Works?

Firewalls & network security services are known to all those who use the internet and stands important as a protective shield to your network. Today, internet is a basic necessity of computer (or any digital media) users. However, it also invites invader’s attack on the network security which can lead to build up a malicious traffic on your system by encouraging unauthorized access to and from a network.

How does a firewall network security plan works:

A firewall is responsible for bringing in only safe and relevant traffic to your private network or computer system. It keeps a check on any unauthorized access to your computer and automatically refuses and decrypt’s unwanted information through the network.

Network Security Services offered by Net Activity, Inc.
Network Security Services

It uses one or a combination of the following three methods to monitor traffic flowing in and out of the network.

Packet Filtering

This is the earliest and very basic type of firewall protection that inspects packets of information and flags inappropriate content or suspicious files. It uses a pre-defined set of rules to detect the packet’s source and destination address, protocol, and destination port number.Although the transport layer is used to obtain the source and destination port numbers, the packet filter firewalls mainly work on the first three layers of the OSI reference model.

Stateful Inspection

Introduced in 1994, the Stateful Packet Inspection provided additional information about the origin of a packet – whether it is a part of an existing connection or not. This eventually led to speeding up of packet processing. Stateful firewalls, without further analysis, allow packets that are part of an existing connection and evaluate others according to the rules set for new connections.

Application Filtering

With the increasing web server attacks, application-layer firewalls emerged in 1999 to protect servers as well as the applications. This enabled the firewalls to filter packets on any OSI layer up to the application layer. The advantage of application layer filtering is that it lets you block specific content like malware or certain websites and recognize when certain protocols such as HTTP, FTP & DNS are being misused.

Proxy Service

It acts as an intermediary between systems. The proxy firewall prevents establishing direct connections between both the sides; they are forced to conduct a session through the proxy, which can block or allow traffic according to the pre-defined set of rules.

Firewalls are an inseparable part of the packages provided by managed IT support services providers (MSSPs). Net Activity, Inc. a leading provider of internet security services, Cleveland includes firewall security as a service with management of threats from the network operational center.

Contact us on (216) 503-5150 ext 206 or write to us at http://www.netactivity.us/contact.html.

To know more about network security services refer to : http://www.netactivity.us/security-services.html