Tag Archives: VoIP technology

How to Train Non-IT Professionals for VoIP Phone Systems

Incorporating VoIP phone systems for your business adds value to your routine operations and results in improved profit margins. However, this is possible only when your staff is well-informed about the complete feature set of the phone system. Using the VoIP phones does not require any technical expertise; however, the non-IT professionals want to be trained to utilize the system to its full capabilities to extract the best possible outcome. It’s important to train the non-IT staff during the procurement and deployment of business VoIP phone systems. This will also give the employees reasons to excited about this transition and adapt to the new work environment.

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Get end-users involved in the selection process

When you make decisions at the managerial level, you often tend to concentrate on figures and integration with your infrastructure. The system features appear to be a perfect solution to your business. However, you may be missing an important step – talking to the end users. The job duties of end users involve them in getting hands-on with the system on a day-to-day basis. So considering their views before making a selection would help in discovering the most useful features for employees so that they meet the expectations of the businesses to their full capacity.

Arrange extensive training sessions

Implementing VoIP phone systems to your business set up would mean a sudden transition in the working environment. The best thing to do is train your employees, especially the non-IT staff members so they are prepared for change in the work processes.

If you are a business in Northeast Ohio looking for a VoIP service provider locally, Net Activity is the place for you. We offer customized VoIP plans and well-planned training sessions for your staff members so that you define the objectives to be achieved by the implementation.

Sell focused benefits to the non-IT staff

Individuals tend to be more interested in role-specific benefits of the VoIP system implementation rather than knowing the complete set of features. The VoIP system has the potential to explore the untapped areas of your business. By addressing non-IT concerns while deploying it into your business will help in aligning the right efforts towards accomplishing your business goals. Net Activity, Inc. can be your technology partner for VoIP system installation. Please visit http://www.netactivity.us/services/voip-business-phone-services to see a list of our offerings or contact Harry Bhatia at 888-545-5346 to discuss further.

Source – http://www.netactivity.us/blog/how-to-train-non-it-professionals-for-voip-phone-systems/

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Top 5 Differences between VoIP and Regular Telephone Service

Voice communication has undergone a huge revolution in the past few years and VoIP is a common term now. In fact, VoIP represents all the voice communication nowadays as the traditional telephone service has become an extinct species. VoIP has set high standards in the telecommunication industry as they are reliable, convenient, cost-efficient, easily scalable and offer utmost flexibility. Let’s understand why VoIP crept in and acquired the already established monopoly of the traditional phone services.

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VoIP and Regular Telephone Service – Top 5 Differences 

VoIP is in tune with the latest technology

VoIP emerged as a completely unique technology rather than just bringing in an update from regular voice calls. It utilizes internet connection and packet switching technology to set up a voice call in contrast to the Public Switched Telephone Network (PSTN) and is more freely available to users across the world.

VoIP is economically priced

When a call is placed using the traditional telephones, the entire circuit from one end to the other is utilized and needs to be kept open which is why long distance calls cost high. On the contrary, VoIP converts the human voice into packets that travel using different routes and are assembled together at the other end. This packet switching technology reduces the overall cost of the calls placed as voice communications use the internet connection that already exists.

VoIP is a complete package & doesn’t serve a single purpose

For multi-tasking persons of the 21st century, communications are not just limited to voice messages. VoIP offers several additional features such as a customizable virtual attendant, call forwarding, voicemail to email, three digit dialing, and many more. This whole set of convenient options for users tend to attract them towards the Voice over Internet Protocol service.

VoIP is more convenient and reliable

The concept was introduced to make communication easier, convenient and effective. VoIP allows maximum flexibility to users such as attending calls from anywhere, placing conference calls, computer to computer calling, etc. Also, it is very convenient to record calls and keep a record of the conversations (especially for businesses) on the internet.

VoIP is scalable at the least cost

Despite the estimations, one may require to expand or collapse their telephone services at any time. VoIP allows maximum flexibility and there is not much cost included. If the same has to be done with the traditional phone services, it would invite unnecessary cost escalations.

Net Activity, Inc. provides reliable VoIP phone services since 2002 and has saved 80% of the telephone costs of customers. Please visit http://www.netactivity.us/services/voip-business-phone-services to know more details or contact Harry Bhatia at 888-545-5346.

Source – http://www.netactivity.us/blog/top-5-differences-between-voip-and-regular-telephone-service/

VoIP Phone Benefits: How is it Advantageous to Your Business?

Traditional phone systems, also called as Private Branch Exchanges (PBXs) have been long ago morphed into a digital communication system – the VoIP networks to eliminate the need of hardware and transform into a completely different communication medium.

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VoIP Phone Benefits

The VoIP phone service offers software application driven features that proves to be the biggest advantage over the traditional PBX systems. It allows for a set of unique features that ease communications and foster a sophisticated IT infrastructure. The PBX functions on traditional methods and is programmed to function likewise. It will keep on ringing simultaneously even if the caller is not at place. However, an IP-based phone may be programmed to ring only when an external call is received or to ring only for a certain while and become silent or take a voice-call in case the user is not in place. Users can even route their calls from one number to another if they are travelling or can set up to receive a voicemail transcribed in a text message or email. VoIP also benefits users by allowing them to have voice or video calls over the internet for better convenience.

VoIP leverages many benefits over the PBX telephone systems that lead to its popularity across businesses. There is no hardware set-up; just a small footprint of VoIP phones and adapters along with a standard API for accessing applications. Moving to VoIP is like taking a giant leap into a completely different world of communication that is innovative, flexible, and cost-effective. However, organizations must assess their network for all verticals before establishing a VoIP solution.

Net Activity, Inc. is a popular and reliable VoIP service provider in Ohio serving the industry since 2002. We are a team of trained professionals who possess technical expertise and customer handling experience and are determined to deliver the best of our VoIP services to our customers. Please visit http://www.netactivity.us/services/voip-business-phone-services to know more about what VOIP services we offer or dial 888-545-5346 to discuss further.

Source – http://www.netactivity.us/blog/voip-phone-benefits-how-is-it-advantageous-to-your-business/

 

VoIP Phone Services for Manufacturing Industry – What are the Benefits?

Manufacturing facilities are usually composed of multiple departments such as finance, administrative, sales, and warehouse. By adopting VoIP phone service employees can remain seamlessly connected at their convenience – i.e. at home or office via mobile phone, tablet, or laptop. Like any other industry, manufacturing units also need to keep up their pace with the ever-evolving workforce. VoIP phone services for manufacturing industry has resulted in increased production and reduced lag times.

The replacement of the traditional phone systems is welcomed by the industry officials as it reduces the hardware equipment set-up and makes the workplace neater and tidier with the already functioning non-movable machines.

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Here are a few reasons why manufacturing industries are looking to move to the VoIP phone services:

It is Cost-effective

Manufacturing companies are segregated in multiple locations as they need to have their warehouses far away from the factories, some may even be located in other countries. VoIP saves a huge chunk of their expenses by allowing local as well as long-distance calling at the lowest or in fact zero expense.

It is Customizable

Not all the employees working in the manufacturing industry require phone access as they possess a varied skill set and are designated different tasks that may or may not require a telephone line access. VoIP is flexible enough to customize the phone lines as per specific needs which save money while ensuring that the employees are equipped with the right tools.

It is Adaptable

Though it offers a long list of features, users can decide to choose features that are more productive like call routing, file sharing, custom directories, voice mail to email, etc. There’s no high-end technology to be learned and complex machineries to be installed which makes VoIP a simple solution to be adopted by any industry including the manufacturing industry.

It is Customer Favorite

All that is manufactured is ultimately going to reach the customers and customers of today like companies who are easy to connect with. VoIP enhances customer-service by allowing them to connect to the right department directly without needing to visit the site for trivial issues.

VoIP service for manufacturing industry is providing immense benefits to companies as they can match the pace with the latest technologies available on the market and are saving huge amounts of money annually. Net Activity, Inc. is an established VoIP service provider in Ohio who has helped many manufacturing industries utilize their resources to the fullest capacities. You can connect with Harry Bhatia, President, Net Activity, Inc. at 888-545-5346 to discuss in detail or visit http://www.netactivity.us/who-we-help/manufacturing to understand what VoIP features we offer to the manufacturing industry.

Source – http://www.netactivity.us/blog/voip-phone-services-for-manufacturing-industry-what-are-the-benefits/

When the VoIP and IoT Come Together…

The Internet of Things is a mature term now. While we are used to using the internet, human intelligence often tries to bring material things like phones, desks, cars, etc. into the internet world. It allows us to connect better to the everyday appliances with the internet to give us a cleaner, smarter and a better world. With sensors attached to them, objects can communicate with the data from the internet to provide an improved functionality

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The introduction of IoT, is on the verge of changing how enterprises and individuals use voice over IP (VoIP). Although VoIP technology has gained popularity as an alternative to the traditional phone systems, the IoT provides a new platform of opportunities.

Designing a Smart Office: IoT and VoIP together can help businesses improve their efficiency and performance significantly. For example, you can make equipment communicate or alert business people by a simple text or email when it needs maintenance. Or individuals can create a complete digital office from home by creating a smart home.

  • Better Mobile and Wi-Fi Access: The IoT will provide better Wi-Fi technology options, including improved softphones and unified communications options.
  • Enhanced VoIP Security: With IoT, the potential of VoIP phone devices as a threat vector for malicious hacker and distributed denial-of-service attack will raise automatically.
    Here are a few examples of IoT and VoIP Collaboration
  • Set calendars to notify you via your VoIP phone about an upcoming event
  • Program smart phone messages to automatically drop into your email via VoIP phone service
  • Notify you for a service on your way past a specific mechanic you use. On accepting the alert, your VoIP phone system alerts your car the mechanic’s address to your GPS, and confirms a calendar event of your visit to the mechanic.

Collaborating VoIP with IoT requires a well-thought strategic planning by businesses due to security and privacy issues. VoIP service providers are finding more useful ways to expand digital services into traditional industries. To know more details on how your business can benefit from this collaboration, contact Harry Bhatia at 2165035150 X 206.

Source: http://www.netactivity.us/blog/when-the-voip-and-iot-come-together/