Tag Archives: VOIP phone systems

Give Premium Features to Your Business Using VoIP Phone Services

VoIP Phone Services – Must Know Facts

Businesses – small or big are making a move towards using VoIP phone services over the traditional phone systems. The voice over internet protocol business phone systems leverage powerful features that can benefit businesses to a large extent. There are many commonly known features such as call waiting, voicemail, call forwarding, toll free numbers, and remote operation. Apart from these, there are some other premium features your business can benefit from. Have a look at these awesome features that would boost your business operations.

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Analog Door Phone

VoIP ensures safety at your office entrance as it allows a two-way call with visitors and unlocks the door with the phone only if they seem worthy.

Follow Me/Find Me Call Routing

There is an option for mobile users that you can create a list of numbers where you can be found like office/home such that you have your office phone ring twice but on the third ring your cell phone starts ringing and then on the fifth, your home phone.

Play Music on Hold

If the company has to place clients on hold, this feature is very important as there is nothing worse than the elevator’s noise or silence. Businesses can even promote their offers while the customers hold their line when it is being transferred to respective executives.

Voicemail to Email Transcriptions

This feature alerts you by allowing the transcription of your voice mail messages to your email address or as text to your phone.

Bandwidth Utilization

A managed VoIP solution provider allows you to view and track data usage over a period of time. You also get inbound and outbound call reports and estimate hours invested and costs of the calls made using VoIP.

Coaching Tools

On-the-call training is possible with the new and innovative VoIP features that allow training and monitoring employees on their phone performance. There are two options available: whisper and barge. Whisper allows you to provide tips and information needed to your employees when they are on call with the client without letting the client know while barge is a feature that allows you to listen to the conversation between the employee and client without interrupting.

Auto Attendant

Make your business look more professional and impressive by allowing them to choose an appropriate extension. It is like getting an electronic receptionist for your business!

And there are many… VoIP allows you to portray a highly professional business that customers like to deal with and businesses like to partner with. Net Activity, Inc. is teamed with trained professionals who have been in the business of setting up VoIP phone systems since 2002. You can call Harry Bhatia at 888-545-5346 to discuss further.

Article Source – http://www.netactivity.us/blog/give-premium-features-business-using-voip-phone-services/

Urgent Solutions for VoIP Security Issues

Until now, voice over internet protocol (VoIP) security has been overshadowed by the attractiveness of this new technology. But the intelligent users of today proactively raised the question of security of the internet telephony as a result of increasing vulnerability of the internet environment.

Let’s understand the vulnerabilities:

Starting with the basics, we know that these audio streams are accessible to anyone with network access. Voice over IP can be decoded by Eavesdroppers as they tap the audio conversations in an unsecured VoIP Environment. How about an eavesdropper overhearing the news of layoffs that management is planning? It can be dangerous as leaking out extremely confidential information of the management is really not what is expected of a sophisticated IT network. Hackers are all set to attack servers with irrelevant queries or requests making it inaccessible for legitimate users. This may lead to ruining the complete data structure of an organization.

What are the alternatives?

The VoIP communications may use one or more channels (TCP/UDP) connections which need to be secured – authenticated and encrypted. The VoIP network can be secured by:

  • Authorization
  • Transport Layer Security (TLS)
  • Authentication
  • Media Encryption (SRTP)

Authorization: The devices must be configured in a manner to allow traffic from a selected group of IP addresses. This mechanism shields the device from denial-of-service attacks to some extent.

Transport Layer Security: The TLS Protocol provides privacy and data integrity between two communicating applications. It allows only SIP signaling with other devices and permits applications to communicate in a way that prevents message forgery, tampering, and eavesdropping. With this, it will be mandatory for clients to set up a TLS/SSL connection to the server and exchange encrypted SIP messages on the secure connection.

Authentication: It requires the participating VoIP devices to authenticate each other before starting conversations. Thereby, it becomes nearly impossible for hackers to mislead/fake identities.

Media Encryption: SRTP (secure real-time transport protocol) is a security profile that adds confidentiality to the protocol and is ideal for protecting the voice over IP traffic. It also provides replay protection and achieves low packet and high throughput expansion by using fast–stream ciphers for encryption an implicit index for synchronization, and universal hash functions for message authentication. SRTP ensures confidentiality of the RTP payload, the integrity protection of the entire RTP packet (including protection against replayed RTP packets), and implicit authentication of the header. SRTP serves as a suitable choice for the most general scenarios as well as the most demanding ones.

Most of the VoIP vendors have pledged in to provide VoIP network services that are competitive enough to provide you a secure communication platform. The VoIP security issue is not “as” critical as it is hyped up. It’s just that hackers are alluded to interfere with the voice flowing through data networks. If you avail the services of a reliable VoIP service provider, the purpose of having an uninterrupted secure network will be solved.

Net Activity, Inc. comes along with high quality, reliable cloud-based solutions that future-proofs your communication systems. With our expert services, you will experience limitless call routing features, and an effective, intuitive user interface. For more details, please visit http://www.netactivity.us/voip-business-phone-services.html or call Harry Bhatia at 216 503 5150.

Source: http://www.netactivity.us/blog/urgent-solutions-for-voip-security-issues/