Tag Archives: Managed Services

How To Choose Trusted Managed IT Service Provider For Your Business?

Today, business sizes are not big enough to be able to afford hiring and maintaining a team of professionally trained IT technicians with the infrastructure required for the same. Therefore, to focus on their core operations, many businesses are thinking intelligently and economically by hiring an outside firm to take care of the IT operations instead of investing substantially in IT. However, this must be a careful decision as with all the dependency on computers, networks, servers, emails, or VoIP systems. Businesses can’t imagine downtime in today’s 27 / 7 work environment. So, choosing a Managed IT Service Provider needs to have a thoughtful approach.

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Here are some things to consider while making your selection

Technical Competence

The level of competence of a managed service provider should define their criteria to walk you through your selection list. The staff working at the provider ought to be well-trained and experienced enough to be able to handle your specific business needs.

Flexibility at Work

The managed service provider must serve you at any emergency hour instead of being available for certain hours when you are working too. You can work out these kinds of arrangements while signing the contract so that there are no complications or lapse in service.

Remote Monitoring

IT has advanced to a level that there’s no need for the IT technician to be present at your premises to solve an issue. By simply accessing your system remotely would resolve issues. With remote monitoring applications, your IT managed services provider can monitor systems hourly or minute by minute and alert you in case any ambiguities are observed.

Billing Methods

Once you’re confident about the quality of services provided by a Managed Service Provider, you must be assured of the genuineness of the amount they bill you for. For this, you must be aware about the market trends and have a fair idea of what costs how much. All said and done, it’s a sensitive matter and you get to know the pros and cons of the services provided by a Managed IT Service Provider only when you begin your contract with them. So, it is a wise choice to get along with an established and reliable IT Managed Services Provider like Net Activity, Inc. who are equipped with latest technology and trained professionals to work for business’s very crucial IT infrastructure. For more details, please visit http://www.netactivity.us/services/it-managed-services or discuss your business requirements with Harry Bhatia, President, Net Activity at 888-545-5346.

Source – http://www.netactivity.us/blog/how-to-choose-trusted-managed-it-service-provider-for-your-business/

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An Important Check on Managed Service Providers – Are They Worth?

Although this sounds strange, we have facts in support of the statement – ‘Most of the Managed Service Providers do not provide managed services’. Here, the focus is on the managed part, which is majorly missing out of the services provided by the MSPs, even though they claim to offer it.

According to a general concept, and search engine results, Managed IT services are information technology tasks provided by third party contractors. Ideally, they are technical support services delivered under a service agreement that provides specified rates and guarantees the consultant a specific minimum income. Managed services require the IT providers to take the responsibility for the client’s network and to provide regular preventive maintenance to the client’s systems.

 Managed IT servicesSimply stating, if there is no maintenance part, it can only be called as an Outsourced IT provider, not Managed Service Provider. Some tools differentiate the modern tech support services with the Managed Services.

Here are the core tools of Managed Services:

  • Remote Access
  • Monitoring
  • Patch Management
  • Some level of Automated Response
  • A PSA (professional services automation)
  • Maintenance must be REGULAR

Does your Managed Service Provider (MSP) visit your premises physically regularly? In addition, the most important question is – ‘Does he actually do the maintenance job?’ 90% answered negatively when these questions were asked in a survey. Once parties (businesses and the MSPs) enter into a contract, the clauses are actively followed for a few months, following which, it becomes a routine task that lies fresh only on the paper. No monthly back-ups are taken, neither are they tested on a monthly basis.

Understanding the picture more closely, if a system crashes down, an outsourced IT company shows no responsibility for the client’s losses, whereas a Managed IT service provider acts responsible for the state of backup and health of the server. No tools can make you a Managed Service Provider, a regular proper maintenance can. Tools can only make you far more efficient at providing monitoring, patching, remote support, and service delivery.

As you have realized the importance of managed services and their responsibilities towards your organization’s computer systems, you need to choose an MSP that truly satisfies the requirements and adheres to client expectations till the end date of the contract. Net Activity, Inc., through with the IT managed services, has excelled in its offerings to all its clients. Please contact Harry Bhatia at 2165035150 X 206 to know further details visit Netactivity.US to understand us better.

Source:http://www.netactivity.us/blog/an-important-check-on-managed-service-providers-are-they-worth/